How can I make a complaint?
Complaints may be made in writing, by e-mail, by telephone or any other form in respect of a claims management service that we have provided.
In writing to:
RGL Management Limited
29 Lincolns Inn Fields,
For the attention of Neil Hargreaves
By e-mail to: email@example.com
By telephone to: Neil Hargreaves on 01584 777361
What happens once you receive my complaint?
Step 1 – We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
Step 2 – Within four weeks of receiving a complaint, we will send you either:
Step 3 – Within eight weeks of receiving a complaint we will send you either:
What happens if I am not happy with your final response?
In the event you remain unhappy with our final response or we do not provide a final response within 8 weeks of your initial complaint, you are entitled to refer your complaint to the Financial Ombudsman Service (FOS) at any time within 6 months of the date of any final response we provide.
The Financial Ombudsman Service (FOS) will only act once all steps of our complaints handling procedures above have been followed.
Further details on the Financial Ombudsman Service (FOS) are available on their website at www.financial-ombudsman.org.uk.
If you would like to complain to the Financial Ombudsman Service (FOS) you can do so by
Financial Ombudsman Service
Telephone: 0800 023 4567 or 0300 123 9123.
The Financial Ombudsman Service (FOS) advises that you do not send original documents as they scan any documents sent to them and destroy the originals.
RGL Management Limited is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity.
Registration number: FRN 833132, recorded on https://www.fca.org.uk